Milo Retail Platform

Milo Retail is a comprehensive, cloud-based SaaS platform designed to transform how businesses manage orders, customer relationships, product information, and in-store fulfillments. I conceptualized, designed, oversaw the development, and implemented Milo Retail, which has been instrumental in enabling high-growth brands to scale operations, enhance customer engagement, and increase revenue.

Product Information Management (PIM)

• Purpose: Centralized hub for product data management, enabling seamless multi-channel distribution.
• Impact: Streamlined product workflows, increased productivity, and reduced time-to-market for brands like NYDJ and True Religion.
• Notable Features:
  • Multichannel integrations with e-commerce, marketplaces, and social platforms.
  • Automated data transformation and cleansing through a smart import feature.
  • Industry-leading tools for quick product edits and merchandising.

Order Management System (OMS)

• Purpose: Modern, cloud-based system for efficient order processing and customer service.
• Impact: Scaled to handle explosive growth for companies like Ring, seamlessly integrating with Shopify+ and Oracle Netsuite for all domestic and international sales channels.
• Notable Features:
  • Intelligent order routing across channels, warehouses, and countries.
  • Flexible integrations with leading platforms, ensuring adaptability to business needs.
  • Robust fraud prevention and streamlined customer service interfaces.

In-Store Fulfillment (ISF)

• Purpose: Enables brick-and-mortar stores to act as e-commerce fulfillment hubs.
• Impact: Increased e-commerce sales by 20% for brands like True Religion by leveraging underutilized store inventory.
• Notable Features:
  • Web-based platform with no additional hardware requirements.
  • Two-click processes for shipping, with intelligent routing to reduce costs and delivery times.
  • Enhanced reporting on store and employee productivity.

Clienteling

• Purpose: A powerful tool for retail associates to foster personal customer relationships through data-driven insights.
• Impact: Delivered double-digit conversion rates for brands like Outerknown by maintaining VIP customer relationships during challenging times like COVID-19.
• Notable Features:
  • Bi-directional, personalized email and text communication.
  • Embedded shopping carts for seamless client purchases.
  • Detailed customer profiles and performance metrics for actionable insights.

Technical Architecture

Built on AWS, Milo Retail leverages scalable, secure, and high-performing services like EC2, SQS, RDS, and Lambda. Its elastic cloud-first design ensures peak performance during high-demand periods, while data isolation and encryption maintain top-tier security.

Client Success Stories

Ring

• Scaled seamlessly to handle massive order volumes during rapid international growth.
• Supported integration into Amazon’s technology ecosystem post-acquisition.

True Religion

• Transformed dead inventory into revenue by enabling stores to fulfill e-commerce orders.
• Increased holiday sales capacity with streamlined workflows.
• Drove 20m in new revenue first year

Outerknown

• Maintained and grew VIP customer relationships during the pandemic.
• Achieved significant reach-out conversion rates through personalized clienteling.

My Role

• Led the end-to-end product lifecycle, from ideation and design to development and implementation.
• Directed a team of developers, ensuring the delivery of robust, scalable solutions aligned with client needs.
• Established integration pathways with popular enterprise systems, creating a flexible and extensible architecture.

Why It Matters

Milo Retail exemplifies my ability to deliver innovative solutions that address complex business challenges, scale to meet global demands, and drive measurable success for clients. This project showcases my expertise in:

• Solution Architecture: Designing secure, scalable cloud systems.
• Product Leadership: Driving projects from concept to market.
• Client Impact: Enabling businesses to unlock growth opportunities and improve operational efficiency.